Levtech LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.
Information We Collect
When you book a service or create an account, we collect the details needed to schedule and complete your appointment, including:
- Contact details such as your name, email address, and phone number
- Service address, including street, city, state, and ZIP code
- Booking details such as the service selected, preferred date and time, and any notes you provide
- Payment information, which is processed securely through our payment provider and is not stored on our servers
How We Use Your Information
We use the information we collect to:
- Schedule and confirm your service appointments
- Communicate with you about your bookings, including reminders and updates
- Process payments securely through our third-party payment provider
- Provide customer support and respond to your questions
- Improve our services and website experience
How We Store and Protect Your Information
Your information is stored securely using our database provider, which employs industry-standard encryption and access controls. Access to your personal data is limited to authorized personnel who need it to perform their duties. While we strive to protect your information, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Cookies and Local Storage
Our website uses browser storage to remember your session and preferences, such as keeping you signed in and preserving your booking progress. We do not use cookies for third-party advertising or tracking.
Third-Party Services
We rely on trusted third-party services to operate our business:
- Database & Authentication: our account and booking information is stored securely with our managed database provider.
- Payments: processed by our payment provider, which handles your payment details securely. We do not store your full card number on our servers.
These providers have their own privacy policies governing how they handle your data. We encourage you to review them.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. Booking records are kept to support customer service and legal obligations. You may request deletion of your account and associated data at any time by contacting us.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate or outdated information
- Request deletion of your account and associated data
- Opt out of non-essential communications
Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us.